Miami Seaplane Tours - frequently asked questions

Miami Seaplane Tours - scenic flights throughout South Florida



	Are you open year around?
	Yes, we operate year round, Tuesday thru Sunday, weather permitting. We close for Thanksgiving, Christmas, New Year's Eve and New Year's Day.

	What should I wear?
	Cool and comfortable clothing is best as we embark and land at our beach front facility. Wear shoes suitable for walking on sand and possibly in water and bring along a pair of sunglasses.

	What is the weight limit?
	Maximum weight of each passenger is 250 pounds

	Can I bring a camera on board?
	Absolutely! You'll get amazing photos. However, Miami Seaplane Tours does not accept responsibility for damaged or submerged electronics once on the aircraft or while boarding or disembarking the aircraft. No professional equipment is allowed on board. Please call us for film production packages.

	Is there expiration for gift cards?
	As per the Florida Gift Card Law there is not expiration on gift cards. However, if a gift card was purchased at a promotional rate the purchase value does not expire until it is used. The promotional value will expire in one year. Gift cards that are excluded from the Florida Gift Card Law are cards that are donated to a charity, Incentive programs, rewards or loyalty programs.

	When should I expect my gift card, Can I pay for overnight shipping?
	To be on the safe side, allow 7 days for your gift card to arrive. All packages are sent by USPS, unless express shipping is selected at time of purchase.

	How many people can fly on the aircraft?
	In addition to the pilot, there is room for three passengers. Children sitting on your lap are not permitted.

	Can I get a refund?
	All gift cards, reservations and merchandise sales are final.

	How can I make a reservation?
	Reservations can be made with a gift card or a voucher; you can obtain one on the FLIGHT VOUCHERS page on our website or call for a phone purchase (scanner or fax required). You can make a reservation by calling 305-361-3909 or make a reservation request on our website, please allow 24 hours to receive confirmation. All gift cards require a reservation prior to the flight. Gift cards are not redeemable for walk-in customers.

	Can I cancel a reservation?
	You can only re-schedule a reservation for later use.

	What happens if there is a severe weather condition?
	Safety is our number one priority. The decision to fly is decided by the chief pilot, who will cancel flights due to weather conditions. If weather cancellation occurs, we will be happy to reschedule or issue a refund for vouchers purchased for reservations. Gift cards are not refundable.

	Is the gift card transferable?
	Yes! The gift card recipient or the purchaser can call our customer service department to transfer a gift card. Please have your gift card available.

	Can I get a gift card replacement?
	A gift card cannot be replaced, so please treat your gift card as cash.

	Can I upgrade my gift card or reservation?
	Gift card holders can only upgrade their reservation once on site as long as the schedules permit it. All upgrades must be done before departure.

	Once I make my reservation, will I receive tickets for my tour?
	You will receive a boarding pass with your confirmation number. Please print this and present it to the attendant on the tour day. It is very important that you print your boarding pass and bring it with you! The boarding pass is your proof of reservation and purchase and ticket; so please treat it as you would cash and keep it safe.

	Are there any further discounts for children, senior citizens, travel club members, multiple bookings, etc?
	For groups of 10 or more passengers we may have special group rates.

	How can I check the safety record for your company?
	We're very proud of our long-standing safety record� in fact, safety is our highest priority. Safety records for air tours can be checked through the Federal Aviation Administration's website at www.faa.gov.

	Can your tours accommodate disabled travelers?
	Some disabled travelers may be accommodated, but it is not guaranteed. We encourage disabled travelers to contact us in advance to make arrangements if possible.

	Are the tours available in another language?
	We can provide Spanish speaking tours with enough advance notice. Call us for details.

	There are 3 people in my party but we want to make separate reservations with our own credit cards. How do we make sure we are on the same airplane?
	It's very easy � when making the reservations, please advise us that you will be joining other passengers on the same tour and give us their names. You will need 3 separate vouchers.

	It's a special day! Can I arrange something special?
	We'd be pleased to help you coordinate something special for your seaplane tour if you call us in advance and it's within our abilities.

Are gratuities included in the price?
No, gratuities are not included. They are optional, at your discretion.

How long have you been in business?
Read more about our service and what past guests have said in our About Us and Testimonials sections of our website.

Are you licensed and insured?
We are authorized and licensed by the FAA to conduct tours from our Key Biscayne and North Perry Airport locations.

Will I get a window seat?
Every passenger gets a window seat and a headset that is connected to an intercom system.

Can I sit in the co-pilot seat?
The pilot will consider your request, but he makes the ultimate decision of who will be seated in the co-pilot seat based on weight and balance.

Will I get airsick?
It does happen. If you are prone to motion sickness, you should take whatever measures you normally take to combat it. In the event you do get sick, we do have sick sacks in the airplanes and the pilot will make you aware of their location.

Are there other activities available?
There is a nearby food establishment and a bathing beach across the street for our Key Biscayne location with additional water-sport related activities.




	Miami Seaplane Tours offer scenic flights in South Florida throughout Miami, Dade, Fort Lauderdale and Broward County. Miami Seaplane Tours is centrally located on the bay in Miami at Key Biscayne, just ten minutes from South Beach, twenty minutes from Miami International Airport. Miami Seaplane Tours is one of the most spectacular seaplane tours available; a magical journey across Florida's most dramatic and ever-changing coastal skyline. Services include group, private and corporate packages and an online Island Shop, a great Miami souvenir store. Miami Seaplane Tours, the sightseeing sensation that gives you the opportunity of a lifetime to enjoy an unparalleled Miami tour experience from the sky in our Cessna 172 Seahawk Seaplane.